FAQ

What is the order processing time?
The standard processing time is 14 to 31 business days. During periods of high demand, this timeframe may be extended, and you will be notified by email if there are any delays.

When will my order be shipped?
Orders are shipped after processing, which may take 14 to 31 business days, excluding weekends and holidays.

How long will it take to receive my order in Portugal?
The estimated domestic delivery time is 7 to 14 business days after shipment.

And for international shipments, what is the delivery time?
International delivery may take 14 to 31 business days, depending on the destination country and customs clearance.

Will I receive a tracking number?
Yes! As soon as your order is shipped, you’ll receive an email with the tracking number. Tracking information may take 2 to 5 business days to update.

Where can I track my order?
You can track your order using the link provided in your shipping confirmation email.

Do you ship all types of products to any country?
Some products may have shipping restrictions depending on the destination, such as large items or customs limitations.

What if my order is delayed or doesn’t arrive?
If the estimated timeframe is exceeded, please contact us at the provided email address so we can assist you.

Who should I contact if my order arrives damaged?
In case of damage, please file a claim directly with the shipping carrier responsible for delivery.

How can I contact store support?
Simply send a message to 📧 info@trinustore.com  and our team will be happy to assist you.